Return & Refund Policy

1. Right of Withdrawal (Diritto di Recesso)

In accordance with Legislative Decree no. 206/2005 (Italian Consumer Code), you have the right to withdraw from your purchase within 14 days from the day you receive the goods, without giving any reason, subject to the conditions below.

2. Hygiene and Health Protection Exception (Important)

Please note that due to their nature, press-on nails are considered hygiene-sensitive products. According to Art. 59, letter e) of the Consumer Code, the right of withdrawal is excluded for sealed goods that are not suitable for return for health protection or hygiene reasons and which were unsealed after delivery.

• Eligible for Return: Only items that are in their original, unopened, and sealed packaging.

• Non-Returnable: Any nail sets that have been opened, tried on, or whose hygiene seal has been tampered with cannot be returned or refunded.

3. How to Initiate a Return

To exercise your right of withdrawal, you must inform us of your decision via an unequivocal statement (e.g., an email to [Your Email Address]). We will provide you with the return instructions.

• Return Shipping: Unless the product is defective, the cost of return shipping is the responsibility of the customer.

• Condition: Items must be returned in their original condition and original packaging.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed using the same payment method used for the initial transaction.

• The refund will include the cost of the products but may exclude the original shipping costs (unless otherwise required by law).

5. Damaged or Defective Items (Legal Warranty)

Under the Italian Consumer Code, we provide a Legal Warranty of Conformity. If you receive a product that is damaged or does not match the description, please contact us immediately with photos of the defect. In such cases, we will offer a replacement or a full refund at no extra cost to you.

6. Contact Information

For any questions regarding our Return Policy, please contact us at:

• Nenelemon Customer Service

• Email: bottegagoldonisrl@gmail.com

• Address: Fondamenta Orseolo 1748, 30123 (VE), Venezia, Italy